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Most frequent questions and answers

Where is my order?

Waiting patiently for your parcel dropping on your door-mat? We feel you. We’ll let you know when your products have left our UK HQ by sending you an email containing your all-important tracking information.

If you need any help with tracking your order then our Customer Care team are here to help. Please email us at

Why haven’t I received a confirmation email?

If you haven’t received an email to confirm your order, you don’t need to panic. Please double check that you entered the correct email address and take a look in your junk folder as it could be hiding in there. In the time being, you can log into your account and find your order details under ‘latest orders’.

If you are concerned at all, just contact us and we can look into this for you. Email us at

Why have I been charged tax?

The prices on our website include 20% tax, which applies to all items in the UK. This is broken down on your invoice for our international customers. Please don’t worry, we aren’t charging you any extra. If you would like some more information on this, please contact our Customer Care team. Please email us at

Why has my order been cancelled?

Our items can sell out super quickly due to high demand and occasionally an item you have ordered may become out of stock. Thankfully this doesn’t happen often. If an item in your order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, they will be dispatched ASAP and the out of stock item will be refunded.

How do I track my products?

After you’ve placed an order, we’ll keep you informed about its progress every step of the way, so please make sure your mobile number and email address are kept up to date.

Do you dispatch orders over the weekend or bank holidays?

We dispatch parcels Monday – Friday. If you have placed an order after 4 pm on a Thursday this will be dispatched on the following Monday, which is the next working day. Want your item in time for Saturday night? Then make sure you’ve selected Saturday delivery and order before 4 pm on Friday. If you would like more information about our delivery options, make your way to our delivery page for all the details.

What happens if I’m not in when my products are delivered?

If you’re not at home when your parcel is delivered, don’t worry. Our courier will leave a card to let you know any information including –

  • details on where the parcel has been delivered to
  • how to contact the delivery team to rearrange a delivery time
  • advice on where you can collect your parcel from

Will I be charged custom and import fees?

International? There are a few things we need you to know –

  • The price of our items doesn’t include customs and import duties which you will find can often vary from country to country. Any customs charges are applied at the discretion of the carrier and local laws.
  • You may be required to pay these duties before our courier can deliver your order. If you refuse to accept delivery of the items you have purchased, the courier may return the items to us.
  • Should this happen, may be required to pay additional charges to the courier in respect of the cost of the return, including customs and import duties that were payable by you.
  • We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.
  • For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Can I claim my tax back if I live in the Channel Islands?

Live in the Channel Islands? Shoot our Customer Care team an email to for some advice.

Please visit our returns page here.

Please visit our returns page here.

Is your website safe?

Don’t worry, you’re always in safe hands when shopping at  as we use the latest security measures to protect your details. Want to know what your fellow customers think about us? You can check out all of our reviews on social media pages.

Why can’t I log into my account?

We’re sorry you’re having some technical problems. Please double check there isn’t a space in front of your email address when you are trying to log in. If you need any further guidance to email us at

How do I change my password?

Changing your password is straightforward and is a great idea to do from time to time for security reasons. You can find a link to reset your password on your account. If you’re still struggling, please pop our Customer Care team an email at and we’ll sort this out for you.

How do I change the address on my account?

On the move? No problem! Simply log into your account and head over to the ‘address’ section. You can update any addresses on your account here for future use. Please note this does not apply once the order has been placed – we are unable to change an address at this stage.

Which currencies do you accept?

When you’ve placed an order with us, it will always be converted into pounds by your bank.

Do you have a size guide?

Sometimes it’s hard to find the perfect fit. All of our styles are true to size unless stated otherwise on our website product page. Our sizes are listed in UK sizes. You can find a size guide on all of our product pages as a handy tool.

How do I collab with

If you’d love to collab with us, we’d love to hear from you! Please send us an email to with your full name and links to your page. If this is something we’re interested in we’ll get right back to you.

Do you offer wholesale?

We don’t currently offer a wholesale service.

Do you have a shop?

We are an online store only.

Do you offer Student Discount?

Hey student! Thanks for dropping by. We’re pleased to now offer Student Discount. To register, simply follow the link here and then shop ‘til you drop.

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